Recently the commercial lobby made two big claims regarding the
A robust complaints system is important since the Ministry of Education does not do annual spot-checks of services. But are all complaints investigated? Are whistle-blowers protected? How easy is it to learn what has gone wrong at a service?
Official Information Act requests by Dr Sarah Alexander and our publication of complaints information spurred the Ministry to improve its rate of investigation and report an annual summary. But there is more improvement that could be made.
A case study of an early childhood centre – Pitter Patter The Ministry of Education (MOE) received complaints from parents as well as teachers about
Ministry of Education Complaints Process. By Dr Sarah Alexander. September 9, 2020. The story goes back several years. It starts when I made an Official Information
September 5, 2018. Sealey Street childcare centre in Thames has been shut down by the Ministry of Education. This followed the Ministry of Education being
Complaints Information Release Now Very Overdue. Opinion article. By Dr S Alexander. April 12, 2018. The Ministry of Education today (Thursday) responded to the press
Early Childhood Service Complaints Report is Very Late. April 8, 2018. Wellington. The Ministry of Education is not meeting its own deadlines in releasing its
Confidence in the Complaints Process. By Sarah Alexander. September, 2014. This report discusses the results of a survey looking at the levels of confidence in
Publication of ECE Complaints. May 6, 2014. The Ministry of Education says it intends to release information about complaints brought against early childhood education services
Early Childhood Service Complaints Made Public. August 10, 2013. A child at an early childhood centre was left in a swing to go to sleep