Complaints System

Official Information Act requests by Dr Sarah Alexander and our publication of complaints information spurred the Ministry to improve its rate of investigation and report an annual summary.  Our position is that more needs to be done to create a more robust complaints system.  All complaints need to be investigated and publicly reported for ECE service and Ministry of Education accountability.  Complainants need to be assured that their identity will be protected and their participation in the service will not be adversely affected.

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