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ECE Parent Survey for Services to Use

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The ECE Parent Survey is a purpose-built, professionally designed, research-based, survey used by all types of centres and home-based ECE organisations.

This is a sector tested survey – it has been extensively tested and trialled. It was designed specifically to help services easily get good and useful feedback on quality from families and how parents and caregivers perceive their experience of the service.   

The parent survey is easy to run

parent survey or ECE sector survey

Parents and caregivers can do the survey online using their mobile device or computer.

There is little for services to do except encourage parents and families to make time to do the survey. We have done the work of designing the survey. We collate the results and prepare a report which we give to you as a pdf. The report is confidential to your service.

You could choose to do your own in-house surveys, but problems of in-house surveys include:

  1. Questionnaires designed by people with little or no experience in survey design.
  2. Lack of testing of the survey questions before the survey is run for real.
  3. Questionnaires that may force parents to give answers the service wants to hear instead of what it needs to hear.
  4. Lack of objectivity.
  5. Little or no protection of the identity of respondents.

Public recognition

Should 80% or more families recommend your service and give ratings of very good to excellent on different aspects of quality then your service will be publicly recognised for this, in the national Register of ECE services published online at

To maintain recognition, services must have the survey carried out at least every three years and continue to achieve high ratings.

Further benefits of the parent survey

Parent satisfaction levels are important to know and to monitor – see ‘ways to be the best‘.  

Feedback from parents is vital to building good relationships with families and maintaining quality for children.

The ECE parent survey helps a service meet ERO and regulation requirements to consult and obtain feedback from parents, especially on key operational and quality matters affecting children.

Repeating the survey around the same time every two to three years can be helpful for measuring the effects that any changes have had on how parents see your service and the quality of it for their children.

Register to use the ECE Parent Survey 

Any ECE service can register to use the survey. From the date of registration results can be with the service within 8 weeks – this includes set-up, giving parents/caregivers up to 3 weeks to complete the survey, collation of the results, and preparation of a PDF results report.

To use the survey an ECE service must be a Registered User. Registration runs for 12 months from the date that registration is accepted – the survey can be run anytime within the 12-month period.

A small fee is charged to help to meet some of the cost of providing the survey service. Service Providers who are members of the OECE can register for the parent survey and pay nothing as long as they remain a member, as this is a member benefit.   

Registration steps

1. Download and complete the form

2. Return your completed form to us.

3. We will confirm if your registration can be accepted and ask what date you would like the survey to run. An invoice will be sent should any fee be payable. 

Here’s what two users have said:

Eric Hollis (Ole Schoolhouse Centre, Rotorua)
We have recently completed our third survey – we do it every two years. We were thrilled that nearly all our families took part. While it is always a bit nerve-racking waiting for the results, I cannot recommend the process highly enough. On one hand it affirms what you do well and on the other – it gives real data to use in self-review. Our recent survey helped us to strengthen the way we work with vulnerable families, which has been really helpful. We have shared the outcomes with all our staff and families, but it is up to you how you use the results. The ERO are always interested to know how we involve families, and this is one very positive way to do that.

Joelle Broom Pretorius (Future Kids Preschool, Hamilton and New Plymouth)
I found the communication really efficient about how to use this service (and under our membership it was free). It was super easy to set up. I appreciated the opportunity to do a test run of the survey myself prior to sending it to all our parents. I thought the questions in the survey were good and would provide us with good insights. We were not disappointed in this regard. We ran the survey at our 2 centres and had better participation in one over the other due to demographics and parents having access to internet. Running for 2 weeks with an incentive on offer helped us gain participation too. We now have some good insights to work from.

Has this been useful?  Give us your feedback.

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Information provided is of a general nature. It is provided ‘as is’, and we accept no liability for its accuracy or completeness. See our Terms and Conditions.

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