We Make Parent Surveys Easy for ECE Services
Understanding what parents think about your service is one of the most powerful ways to strengthen quality and the ECE Parent Survey makes this simple.
It’s a popular, well‑tested survey used by centres and home‑based service across the country. Parents complete it anonymously, and the results remain confidential to your service.
The survey questions are research‑based, sector‑tested, and designed specifically for ECE in Aotearoa New Zealand.
Why Services Love the ECE Parent Survey
- Quick and easy for parents to complete on any device
- We handle the analysis – you simply receive a clear, ready‑to‑use report
- Research‑based questions that give you reliable insights
- Confidential and objective, encouraging honest feedback
- A professional PDF report you can keep, share, and use for planning
Your report gives you a snapshot of what families think about your care, education, communication, and overall service. It highlights what parents value most, where improvements could help, and how well your service is meeting family needs.
Free for OECE Members
If your service is an OECE member, the Parent Survey is free. Join here to become a service member
Non‑members can still use it for a small fee to help cover service costs.
Further Benefits for Your Service
- Parent satisfaction matters and it’s a key part of quality and relationship‑building.
- Feedback strengthens partnerships with families and supports continuous improvement.
- The survey helps you meet ERO expectations and regulatory requirements to consult with parents.
- Repeating the survey every 2 to 3 years helps you track changes and measure the impact of improvements.
Why Not Just Do Your Own Survey?
You can do your own survey, but in‑house surveys often come with challenges:
- Parents may hesitate if anonymity isn’t guaranteed.
- Questions may be poorly designed or untested.
- Surveys can unintentionally lead parents toward certain answers.
- Results may lack objectivity or credibility.
The OECE Parent Survey avoids all these issues by providing a trusted, independent process.
Public Recognition for High‑Quality Services
If 80% or more of your families recommend your service and rate key areas as very good to excellent, your service will be publicly recognised in the national Register of ECE Services on MyECE.org.nz.
To maintain recognition, simply repeat the survey every three years and continue achieving high ratings.
Register to use the ECE Parent Survey
Registration steps
- Download and complete the registration form.
- Send the completed form back to us.
- We’ll confirm your registration, check your preferred survey start date, and issue an invoice if a fee applies..
Why services love the Parent Survey:
Eric Hollis (Ole Schoolhouse Centre, Rotorua)
We have recently completed our third survey – we do it every two years. We were thrilled that nearly all our families took part. While it is always a bit nerve-racking waiting for the results, I cannot recommend the process highly enough. On one hand it affirms what you do well and on the other – it gives real data to use in self-review. Our recent survey helped us to strengthen the way we work with vulnerable families, which has been really helpful. We have shared the outcomes with all our staff and families, but it is up to you how you use the results. The ERO are always interested to know how we involve families, and this is one very positive way to do that.
Joelle Broom Pretorius (Future Kids Preschool, Hamilton and New Plymouth)
I found the communication really efficient about how to use this service (and under our membership it was free). It was super easy to set up. I appreciated the opportunity to do a test run of the survey myself prior to sending it to all our parents. I thought the questions in the survey were good and would provide us with good insights. We were not disappointed in this regard. We ran the survey at our 2 centres and had better participation in one over the other due to demographics and parents having access to internet. Running for 2 weeks with an incentive on offer helped us gain participation too. We now have some good insights to work from.
