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Nearly 500 complaints about ECE services made to Ministry, but we don’t really know what they were about

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The Ministry of Education received 481 complaints about ECE services in 2024, but the content of the complaints has not been made public.

The Office of Early Childhood Education has been trying to obtain detailed information about complaints against ECE services from the Ministry of Education and encourage transparency in its response to complaints for many years.

This year, the Ministry finally agreed to provide broad data, which the OECE has analysed.

Comment on the value of complaints and the Ministry of Education’s management of complaints and transparency is provided.

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