
The 13 Big Changes the Government Has Made to ECE
The National-Act-NZ First Coalition Government took office in November 2023.

The National-Act-NZ First Coalition Government took office in November 2023.

Easter is a time many children look forward to –

A group of three early childhood centres operating under the

Who is Who and Does What in Relation to the
Home » Public Area » The Big Issues in Early Childhood Education and Care » Complaints System
Official Information Act requests by Dr Sarah Alexander and our publication of complaints information spurred the Ministry to improve its rate of investigation and report an annual summary. Our position is that more needs to be done to create a more robust complaints system (See About Us). A robust complaints system is important to ensure good practices in ECE services and to provide people with the right to complain and be listened to.

Parents and caregivers of tamariki in ECE made 80 complaints to the Ministry of Education through the confidential online service on the MyECE website last year.
MyECE is the official website of the ECE Parents’ Council. The council is a volunteer-run, grassroots organisation that

Multiple regulatory breaches were uncovered by the Ministry of Education at Fern Garden Preschool and Childcare Centre in Tauranga—a centre owned by Darius Singh, President of the Early Childhood Council (ECC), and his wife, Niketta.
The Ministry supplied 40 hours of face-to-face professional coaching/ education to Fern Garden Preschool at a cost of $7,500 excl. gst to NZ taxpayers.
The following year breaches were discovered at two other of the owners’ centres.
This is significant because, as ECC President, Mr Singh is ultimately responsible for the quality of information and advice the Council provides to its members on managing services and meeting regulatory requirements. His leadership sets a behavioural standard for other centre operators affiliated with the ECC.
The Ministry of Education promotes the ECC as an advisor on ECE staff employment and centre operations, and regularly consults the lobby group for policy advice.
Key points
At Fern Garden Preschool and Childcare, the Ministry of Education believed building renovations were carried out between 2015 and 2017 which resulted in younger children losing direct access to outdoor play—constituting a breach of licensing regulations. This issue only came to light in 2020 after the Ministry investigated a complaint about other issues.
The Ministry gave several days’ notice before visiting the centre to discuss the complaint.
The centre then had just over a month before a formal inspection and compliance check was conducted.

A case study of an early childhood centre and the time it took to cancel its licence. The Ministry of Education (MOE) received complaints from

COMPLAINTS PROCESS REPORT UPDATE: The last report on complaints released by the Ministry of Education was in 2021 for complaints it received against ECE services

Recorded complaints against early childhood services made to the Ministry of Education have risen by more than a quarter, from 339 in 2017 to 430

September 5, 2018. Sealey Street childcare centre in Thames has been shut down by the Ministry of Education. This followed the Ministry of Education being

Complaints Information Release Now Very Overdue. Opinion article. By Dr S Alexander. April 12, 2018. The Ministry of Education today (Thursday) responded to the press

Early Childhood Service Complaints Report is Very Late. April 8, 2018. Wellington. The Ministry of Education is not meeting its own deadlines in releasing its

Confidence in the Complaints Process. By Sarah Alexander. September, 2014. This report discusses the results of a survey looking at the levels of confidence in

Publication of ECE Complaints. May 6, 2014. The Ministry of Education says it intends to release information about complaints brought against early childhood education services

Early Childhood Service Complaints Made Public. August 10, 2013. A child at an early childhood centre was left in a swing to go to sleep
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