{"id":17000,"date":"2021-11-16T10:07:20","date_gmt":"2021-11-15T22:07:20","guid":{"rendered":"https:\/\/oece.nz\/?p=17000"},"modified":"2021-11-30T07:56:41","modified_gmt":"2021-11-29T19:56:41","slug":"complaints-policy","status":"publish","type":"post","link":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/","title":{"rendered":"Raising Concerns – Complaints Policy"},"content":{"rendered":"

Does your early childhood service have a well-written, well thought-out complaints policy? Getting it right is essential to support people to raise their concerns and avoid situations escalating and further problems. Waiho i te toipoto, kaua i te toiroa.\u00a0 Let […]<\/p>\n \t\t

\n\t\t\t
\n\t\t\t\tTo access this member only information, you must purchase Provider Small (with 1 or 2 ECE licences only)<\/a>, Provider Medium (3 to 10 licences)<\/a>, Provider Large (11 to 20 licences)<\/a> or Provider X-Large (>20 licences)<\/a><\/span>.\t\t <\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Does your early childhood service have a well-written, well thought-out complaints policy? Getting it right is essential to support people to raise their concerns and avoid situations escalating and further problems. Waiho i te toipoto, kaua i te toiroa.\u00a0 Let […]<\/p>\n

\n
\n\t\t\t\tTo access this member only information, you must purchase Provider Small (with 1 or 2 ECE licences only)<\/a>, Provider Medium (3 to 10 licences)<\/a>, Provider Large (11 to 20 licences)<\/a> or Provider X-Large (>20 licences)<\/a><\/span>.\t\t <\/div>\n<\/p><\/div>\n","protected":false},"author":8,"featured_media":14516,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[128,158],"tags":[],"acf":[],"yoast_head":"\nComplaints Policy for ECE Services (Raising Concerns Policy)<\/title>\n<meta name=\"description\" content=\"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy for ECE Services (Raising Concerns Policy)\" \/>\n<meta property=\"og:description\" content=\"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"The Office of ECE\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-15T22:07:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-29T19:56:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dr. Sarah Alexander\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dr. Sarah Alexander\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\"},\"author\":{\"name\":\"Dr. Sarah Alexander\",\"@id\":\"https:\/\/oece.nz\/#\/schema\/person\/e5c05d728b27da920ece73d0df9baf1b\"},\"headline\":\"Raising Concerns – Complaints Policy\",\"datePublished\":\"2021-11-15T22:07:20+00:00\",\"dateModified\":\"2021-11-29T19:56:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\"},\"wordCount\":1348,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/oece.nz\/#organization\"},\"image\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg\",\"articleSection\":[\"Policies and Procedures\",\"Parent Forms and Complaint Handling\"],\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\",\"url\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\",\"name\":\"Complaints Policy for ECE Services (Raising Concerns Policy)\",\"isPartOf\":{\"@id\":\"https:\/\/oece.nz\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg\",\"datePublished\":\"2021-11-15T22:07:20+00:00\",\"dateModified\":\"2021-11-29T19:56:41+00:00\",\"description\":\"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.\",\"breadcrumb\":{\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#breadcrumb\"},\"inLanguage\":\"en-NZ\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage\",\"url\":\"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg\",\"contentUrl\":\"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg\",\"width\":1500,\"height\":1000,\"caption\":\"complaint feedback form, complaints policy, upset\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/oece.nz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Members Area\",\"item\":\"https:\/\/oece.nz\/members\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"All Service Provider Posts\",\"item\":\"https:\/\/oece.nz\/members\/service-provider\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Policies and Procedures\",\"item\":\"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Raising Concerns – Complaints Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/oece.nz\/#website\",\"url\":\"https:\/\/oece.nz\/\",\"name\":\"The Office of ECE\",\"description\":\"ECE\",\"publisher\":{\"@id\":\"https:\/\/oece.nz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/oece.nz\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-NZ\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/oece.nz\/#organization\",\"name\":\"The Office of ECE\",\"url\":\"https:\/\/oece.nz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/oece.nz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/oece.nz\/wp-content\/uploads\/Office-of-ECE-Main-Logo.svg\",\"contentUrl\":\"https:\/\/oece.nz\/wp-content\/uploads\/Office-of-ECE-Main-Logo.svg\",\"width\":334,\"height\":73,\"caption\":\"The Office of ECE\"},\"image\":{\"@id\":\"https:\/\/oece.nz\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/oece.nz\/#\/schema\/person\/e5c05d728b27da920ece73d0df9baf1b\",\"name\":\"Dr. Sarah Alexander\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-NZ\",\"@id\":\"https:\/\/oece.nz\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/4dcdbfcb30338b3354a0070addac2e13?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/4dcdbfcb30338b3354a0070addac2e13?s=96&d=mm&r=g\",\"caption\":\"Dr. Sarah Alexander\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints Policy for ECE Services (Raising Concerns Policy)","description":"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/","og_locale":"en_US","og_type":"article","og_title":"Complaints Policy for ECE Services (Raising Concerns Policy)","og_description":"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.","og_url":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/","og_site_name":"The Office of ECE","article_published_time":"2021-11-15T22:07:20+00:00","article_modified_time":"2021-11-29T19:56:41+00:00","og_image":[{"width":1500,"height":1000,"url":"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg","type":"image\/jpeg"}],"author":"Dr. Sarah Alexander","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Dr. Sarah Alexander","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#article","isPartOf":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/"},"author":{"name":"Dr. Sarah Alexander","@id":"https:\/\/oece.nz\/#\/schema\/person\/e5c05d728b27da920ece73d0df9baf1b"},"headline":"Raising Concerns – Complaints Policy","datePublished":"2021-11-15T22:07:20+00:00","dateModified":"2021-11-29T19:56:41+00:00","mainEntityOfPage":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/"},"wordCount":1348,"commentCount":0,"publisher":{"@id":"https:\/\/oece.nz\/#organization"},"image":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage"},"thumbnailUrl":"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg","articleSection":["Policies and Procedures","Parent Forms and Complaint Handling"],"inLanguage":"en-NZ","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/","url":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/","name":"Complaints Policy for ECE Services (Raising Concerns Policy)","isPartOf":{"@id":"https:\/\/oece.nz\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage"},"image":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage"},"thumbnailUrl":"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg","datePublished":"2021-11-15T22:07:20+00:00","dateModified":"2021-11-29T19:56:41+00:00","description":"Does your early childhood service have a well-written, well thought-out complaints policy? Here's what you need to know and include.","breadcrumb":{"@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#breadcrumb"},"inLanguage":"en-NZ","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/"]}]},{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#primaryimage","url":"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg","contentUrl":"https:\/\/oece.nz\/wp-content\/uploads\/complaint.jpg","width":1500,"height":1000,"caption":"complaint feedback form, complaints policy, upset"},{"@type":"BreadcrumbList","@id":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/complaints-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/oece.nz\/"},{"@type":"ListItem","position":2,"name":"Members Area","item":"https:\/\/oece.nz\/members\/"},{"@type":"ListItem","position":3,"name":"All Service Provider Posts","item":"https:\/\/oece.nz\/members\/service-provider\/"},{"@type":"ListItem","position":4,"name":"Policies and Procedures","item":"https:\/\/oece.nz\/members\/service-provider\/policies-procedures\/"},{"@type":"ListItem","position":5,"name":"Raising Concerns – Complaints Policy"}]},{"@type":"WebSite","@id":"https:\/\/oece.nz\/#website","url":"https:\/\/oece.nz\/","name":"The Office of ECE","description":"ECE","publisher":{"@id":"https:\/\/oece.nz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oece.nz\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-NZ"},{"@type":"Organization","@id":"https:\/\/oece.nz\/#organization","name":"The Office of ECE","url":"https:\/\/oece.nz\/","logo":{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/oece.nz\/#\/schema\/logo\/image\/","url":"https:\/\/oece.nz\/wp-content\/uploads\/Office-of-ECE-Main-Logo.svg","contentUrl":"https:\/\/oece.nz\/wp-content\/uploads\/Office-of-ECE-Main-Logo.svg","width":334,"height":73,"caption":"The Office of ECE"},"image":{"@id":"https:\/\/oece.nz\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/oece.nz\/#\/schema\/person\/e5c05d728b27da920ece73d0df9baf1b","name":"Dr. Sarah Alexander","image":{"@type":"ImageObject","inLanguage":"en-NZ","@id":"https:\/\/oece.nz\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/4dcdbfcb30338b3354a0070addac2e13?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/4dcdbfcb30338b3354a0070addac2e13?s=96&d=mm&r=g","caption":"Dr. Sarah Alexander"}}]}},"_links":{"self":[{"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/posts\/17000"}],"collection":[{"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/comments?post=17000"}],"version-history":[{"count":0,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/posts\/17000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/media\/14516"}],"wp:attachment":[{"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/media?parent=17000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/categories?post=17000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oece.nz\/wp-json\/wp\/v2\/tags?post=17000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}