{"id":172,"count":9,"description":"Official Information Act requests by Dr Sarah Alexander and our publication of complaints information spurred the Ministry to improve its rate of investigation and report an annual summary. \u00a0Our position is that more needs to be done to create a more robust complaints system (See About Us<\/a>). A robust complaints system is important to ensure good practices in ECE services and to provide people with the right to complain and be listened to.","link":"https:\/\/oece.nz\/public\/big-issues\/complaints-system\/","name":"Complaints System","slug":"complaints-system","taxonomy":"category","parent":89,"meta":[],"acf":[],"yoast_head":"\nThe Complaints System for Early Childhood Education Services<\/title>\n<meta name=\"description\" content=\"How the Ministry of Education's complaints system for early childhood education and care operates. A robust complaints system is important and needed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oece.nz\/public\/big-issues\/complaints-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Complaints System for Early Childhood Education Services\" \/>\n<meta property=\"og:description\" content=\"How the Ministry of Education's complaints system for early childhood education and care operates. 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