The list of early childhood services the received a licence downgrade or were closed by the Ministry of Education in 2018 shows that in many cases the Education Review Office (ERO) did not identify problems, but the Ministry of Education did as a result of receiving a complaint or a serious injury resulting in a child being hospitalised, and vice versa. The Ministry of Education is the regulatory body responsible for enforcing compliance with regulatory requirements and not ERO.
Licensing information and breaches is public information. Every ECE service must prominently display its licence and any conditions placed on it for parents/ caregivers and visitors to read and check.
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> HOW TO MAKE A COMPLAINT AGAINST A SERVICE
| Service Name | Ministry of Education Actions | Education Review Office Reporting |
|---|---|---|
| 123 Childcare Ltd, Auckland ID Number: 47071 50 children | Licence suspended on 25/04/2018 until 4/05/2018 | There is no ERO report for this service |
| Abbey’s Place Childcare Centre, Putaruru ID Number: 30016 28 children | Downgraded to a provisional licence on 13/12/2018 due to non-compliance | On 04/09/2017 ERO reported significant breaches with the service’s premises being inadequate for the purpose of children’s education and care, poor teaching, and major health and safety concerns. It recommended the Ministry reassess the service’s licence to operate |
| ABC Rotorua Sunset, Rotorua ID Number: 45013 65 children | Downgraded to a provisional licence on 19/03/2018 until 8/04/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 18/01/2017 |
| Active Explorers Tauriko, Tauranga ID Number: 46079 80 children | Downgraded to a provisional licence on 20/12/2018 due to non-compliance | On 10/04/2018 ERO reported breaches in the area of staff appraisals, not regularly checking the environment for hazards, and not giving children sufficient access to resources and equipment |
| Aiga Salevalasi Charitable Trust, Auckland ID Number: 20268 23 children | Downgraded to a provisional licence on 13/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 31/08/2017 |
| Ako Home-based Care and Education Service, Wanganui ID Number: 50132 80 children | Licence suspended by the ministry on 1/01/2018 until 5/08/2018 | Yet the service was good according to ERO’s last report on 21/12/2017 |
| Akoteu Nasaleti, Auckland ID Number: 25369 40 children | Licence suspended by the ministry on 21/03/2018 until 12/09/2018 Ministry closed and cancelled the service’s licence on 14/9/2018 due to non-compliance | Yet ERO gave the service a rating of ‘well placed’ in its last report on 14/10/2016 despite finding it was non-compliant in several areas |
| Akoteu Vaevae Manava, Auckland ID Number: 20051 36 children | Downgraded to a provisional licence on 1/10/2018 – due to non-compliance | On 22/11/2017 ERO reported breaches in human resource, evaluation and policy review requirements |
| Andy’s Educare, Auckland ID Number: 20565 47 children | Licence suspended by the ministry on 25/01/2018 until 1/03/2018 | Yet the service was good according to ERO’s last report on 28/09/2016 |
| Au Pair Link Auckland 5, Auckland ID Number: 46040 80 children | Downgraded to a provisional licence on 12/01/2018 until 12/02/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 21/02/2017 |
| Awhi Educare @ Glenholme, Rotorua ID Number: 46633 32 children | Downgraded to a provisional licence on 30/01/2018 until 28/01/2019 due to non-compliance | On 16/10/2017 the service name was “Ebabies @ Glenholm” and ERO reported breaches in the areas of staff appraisal, and written policies for performance management, child protection, and positive guidance. |
| Aynsley Street Preschool, Timaru ID Number: 70059 33 children | Downgraded to a provisional licence on 31/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 27/06/2017 |
| Baby Steps, Whangarei ID Number: 46068 19 children | Downgraded to a provisional licence on 14/05/2018 until 18/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 30/01/2015 |
| Barnardos Early Learning Centre Clendon, Auckland ID Number: 25364 50 children | Downgraded to a provisional licence on 31/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 11/04/2016. ERO noted that improved shade in the outdoor area and ventilation in the sleep room was needed |
| BestStart Turangi Kindy, Turangi ID Number: 45660 50 children | Downgraded to a provisional licence on 31/10/2018 due to non-compliance | Yet the service was “very well placed” according to ERO’s last report on 29/02/2016, with ERO saying it would not review it again for 4 years. |
| Blossoms Educare Rolleston Limited, Christchurch ID Number: 47205 130 children | Downgraded to a provisional licence on 30/07/2018 until 1/10/2018 due to non-compliance | There is no ERO report for this service |
| Box Hill Kids, Wellington ID Number: 50058 30 children | Downgraded to a provisional licence on 10/12/2018 due to non-compliance | On 15/5/2018 ERO reported “significant areas of non-compliance” including an inadequate curriculum, restriction of children’s access to outdoor play, poor risk assessment when children are taken on outings, and records of medication given not showing parent consent |
| Bright Stars Early Education Centre, Whangarei ID Number: 10379 65 children | Downgraded to a provisional licence on 14/05/2018 until 2/12/2018 due to non-compliance | Yet on 17/05/2018 ERO reported that the service met all licencing conditions and was ‘well placed’ |
| Bright Way Childcare, Auckland ID Number: 47121 50 children | Licence suspended by the ministry on 19/01/2018 until 27/01/2018 | There is no ERO report for this service |
| Brooklyn Kids, Wellington ID Number: 45958 114 children | Downgraded to a provisional licence on 23/02/2018 due to non-compliance | On 7/04/2017 ERO reported only one licence breach that could be quickly fixed: heavy furniture and fixtures that could fall needed to be secured. |
| Bula Centre, Auckland ID Number: 45936 30 children | Downgraded to a provisional licence on 10/10/2018 due to non-compliance | On 12/06/2017 ERO reported breaches in areas of financial management, human resource management, a complaints policy, and internal evaluation to improve children’s care and education. ERO recommended the Ministry reassess the service’s licence. |
| Children First Preschool, Leeston ID Number: 70355 50 children | Downgraded to a provisional licence on 21/12/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 21/09/2015 |
| Childsplay Homebased Education Service, St Andrews (south of Timaru) ID Number: 70015 80 children | Downgraded to a provisional licence on 24/12/2018 due to non-compliance | On 5/10/2018 ERO reported that compliance was not sufficiently strong in ensuring educators follow procedures in the service’s policies and more attention to implementation of health and safety systems was needed. |
| Childsplay Homebased Education Service, St Andrews ID Number: 70137 80 children | Downgraded to a provisional licence on 24/12/2018 due to non-compliance | On 5/10/2018 ERO reported that compliance was not sufficiently strong in ensuring educators follow procedures in the service’s policies and more attention to implementation of health and safety systems was needed. |
| City Children’s Centre, Napier ID Number: 55087 50 children | Downgraded to a provisional licence on 21/06/2018 – due to non-compliance | On 27/10/2017 ERO reported that the service was requiring further development but did not specify licence breaches |
| Country Kindy Ltd, Feilding ID Number: 45768 50 children | Downgraded to a provisional licence on 8/10/2018 until 1/11/2018 due to non-compliance | On 13/03/2017 ERO reported the service was breaching the requirement to regularly review practices and carry out appraisals of all staff |
| Countrylife Educare Ltd, Wellington ID Number: 60118 39 children | Downgraded to a provisional licence on 29/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 15/07/2014 |
| Creative Minds Childcare Centre, Auckland ID Number: 20586 38 children | Downgraded to a provisional licence on 2/07/2018 until 4/12/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 17/06/2016 |
| Discoveries Educare at Gillies, Auckland ID Number: 46322 50 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 09/10/2015 |
| Discoveries Educare Browns Bay Ltd, Auckland ID Number: 46604 97 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 22/05/2017 |
| Discoveries Educare Highland Park, Auckland ID Number: 46487 100 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 25/05/2017 |
| Discoveries Educare Kelston, Auckland ID Number: 46805 58 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | There is no ERO report for this service |
| Discoveries Educare on Oteha Valley, Auckland ID Number: 46552 61 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 22/05/2017 |
| Discoveries Educare Rata Street, Auckland ID Number: 46871 39 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | There is no ERO report for this service |
| Discoveries Educare Target Road, Auckland ID Number: 46373 100 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 14/09/2015 |
| Discoveries Educare Te Atatu Peninsula, Auckland ID Number: 47063 115 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | There is no ERO report for this service |
| Discoveries Educare, Auckland ID Number: 45840 60 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance, and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 22/06/2016 |
| Discoveries on Gadsby Rd, Auckland ID Number: 45461 128 children | Downgraded to a provisional licence on 24/02/2018 until 17/05/2018 due to non-compliance and on 12/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 29/02/2016 |
| Dot Kids Early Learning Centre, Greytown ID Number: 60349 65 children | Downgraded to a provisional licence on 17/09/2018 due to multiple non-compliance in curriculum, children’s health and safety, premises and facilities, and management | Yet the service was good according to ERO’s last report on 15/09/2015 when the centre’s name was ‘Ladybird Centre’ |
| Dream Education Programme (5), Auckland ID Number: 46693 50 children | Licence suspended by the ministry on 12/10/2018 | Yet the service was good according to ERO’s last report on 20/04/2017 when the service name was ‘Kiwioz Nannies’ |
| Early Learning @ Home Childcare, Auckland ID Number: 46746 40 children | Licence suspended by the ministry on 3/07/2018 until 9/09/2018 | On 11/04/2018 ERO reported “significant areas of non-compliance” including curriculum implementation, monitoring of children, understanding children’s development, adults not meeting first aid qualification requirements, and management issues. ERO recommended the ministry reassess the service’s licence |
| Eden Early Learning, Nelson ID Number: 45156 76 children | Downgraded to a provisional licence on 21/02/2018 until 13/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 8/12/2017 when the service’s name was ‘Little Footprints’. |
| Essence of the Pacific Early Learning Centre, Rotorua ID Number: 47054 30 children | Downgraded to a provisional licence on 25/09/2018 due to non-compliance | On 28/06/2018 ERO reported breaches related to curriculum implementation |
| Etu Ao Le Aute, (Wellington Kindergarten Assn) Wellington ID Number: 46423 60 children | Licence suspended by the ministry on 3/10/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 02/06/2016 |
| Fanau Pasifika, Levin ID Number: 5544 37 children | Licence suspended by the ministry on 7/07/2018 until 19/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report 14/06/2016 |
| Fetufa Tokelau Akoga Kamata, Auckland ID Number: 25322 30 children | Downgraded to a provisional licence on 11/10/2018 until 25/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 24/11/2017 |
| Frederick St @ Home, Hastings ID Number: 46952 50 children | Licence suspended by the ministry on 25/04/2018 until 4/05/2018 | There is no ERO report for this service |
| Fun ‘N’ Play Childcare Centre, Auckland ID Number: 46561 50 children | Downgraded to a provisional licence on 2/05/2018 until 13/07/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 14/06/2017 when the service’s name was ‘Topcare’ |
| Glenavon Early Childhood Centre, Auckland ID Number: 20540 33 children | Downgraded to a provisional licence on 19/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 18/08/2016 |
| Glenmark Playcentre, Waipara ID Number: 70056 15 children | Licence suspended by the ministry on 23/02/2018 until 28/03/2018 Ministry closed and cancelled the service’s licence on 30/3/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 22/06/2012 |
| Go Bananas Childcare, Hamilton ID Number: 46507 100 children | Downgraded to a provisional licence on 18/07/2018 until 16/12/2018 Complaints made in November 2017 included allegations of children witnessing management yelling at staff and threatening staff if they talk to others about the centre. On investigation the ministry identified breaches in areas of: Curriculum, Premises and facilities, Child health and safety (placing the service on a provisional licence.) | Yet the service was good according to ERO’s last report on 18/11/2016 |
| Happy Feet Childcare Otahuhu, Auckland ID Number: 10051 100 children | Downgraded to a provisional licence on 3/04/2018 until 21/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report 1/09/2016 when the service’s name was ‘Tinytown Otahuhu’ |
| Happy Times Childcare, Te Puke ID Number: 45023 45 children | Downgraded to a provisional licence on 26/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 17/05/2017 |
| Lindisfarne Nursery, Christchurch ID Number: 70391 51 children | Downgraded to a provisional licence on 26/02/2018 until 1/06/2018 due to non-compliance | On 23/01/2018 the centre’s name was ‘Lindisfarne Nursey School’ and ERO reported breaches in not having at least one toilet that gave children a sense of privacy, access for persons with disabilities, correct temperature control of hot water, sufficient floor covering, quality and variety of equipment for children and management of the service. It recommended the Ministry reassess the centre’s licence. |
| High Five Early Education Centre, Wellington ID Number: 55422 55 children | Downgraded to a provisional licence on 21/12/2018 due to non-compliance | On 28/06/2018 ERO reported breaches in documentation of parent consent for children to be taken on outings and for medicine given to children, unsafe animal handling practices, not keeping records of children’s injuries and incidents, not displaying the regulations, not ensuring the centre is effectively governed and managed. |
| Home Grown Kids (BOP), Waikato ID Number: 30046 80 children | Licence suspended by the ministry on 8/02/2018 until 15/07/2018 | Yet the service was good according to ERO’s last report on 29/06/2016 |
| Home Grown Kids (South2), Tauranga ID Number: 40270 80 children | Downgraded to a provisional licence on 14/05/2018 due to non-compliance | There is no ERO report for this service |
| Home Grown Kids (Tui), Auckland ID Number: 10283 80 children | Licence suspended by the ministry on 5/07/2018 until 4/04/2019 | Yet the service was good according to ERO in its latest report on 15/10/2012 |
| Home Grown Kids, Auckland ID Number: 30041 80 children | Licence suspended by the ministry on 5/07/2018 until 4/04/2019 | Yet the service was good according to ERO’s last report on 15/10/2012 |
| Home Grown Kids, Bethlehem Tauranga ID Number: 30081 80 children | Downgraded to a provisional licence on 14/05/2018 due to non-compliance | There is no ERO report for this service |
| Home Grown Kids, Tauranga ID Number: 30197 80 children | Downgraded to a provisional licence on 14/06/2018 until 2/10/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 16/06/2015 |
| Home Grown Kids, Wellington ID Number: 30061 80 children | Downgraded to a provisional licence on 7/05/2018 due to non-compliance | Yet the service was rated “well placed” in ERO’s last report on 02/06/2015. But it also noted some licence breaches: the service was not undertaking risk assessments when taking children on outings and it was not ensuring all educators had completed first aid training before commencing work |
| Hora Hora Playcentre, Cambridge ID Number: 46586 20 children | Downgraded to a provisional licence on 19/02/2018 due to non-compliance | On 18/10/2017 ERO reported breaches in the centre not managing hazards to children and not doing a regular hazard check. |
| Horowhenua Educare Children’s Centre, Levin ID Number: 50051 38 children | Downgraded to a provisional licence on 24/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 11/11/2016 |
| Hutt Hospital Childcare Centre Inc., Lower Hutt ID Number: 60256 24 children | Licence suspended by the ministry on 18/12/2018 In November a complaint was made to the ministry alleging ill-treatment of children, and this was followed by several more complaints. The ministry acted just before Christmas to close the service for children’s protection, pending investigation. Comments on social media by parents suggest mistreatment of children may have been happening for many years prior. | Yet the service was good according to ERO’s last report on 30/1/2017 |
| Juni Uni II Ltd, Hamilton ID Number: 30343 50 children | Downgraded to a provisional licence on 10/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 2/03/2016 |
| Juni Uni Ltd, Tauranga ID Number: 40334 75 children | Downgraded to a provisional licence on 26/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 2/03/2016 |
| Junior Junction Lunn Ave, Auckland ID Number: 46361 100 children | Downgraded to a provisional licence on 13/03/2018 until 9/04/2018 under regulation 15(1)(c) a serious complaint | Yet the service was “very well placed” according to ERO’s last report on 29/02/2016 |
| Kaipara Kids Early Learning Centre, Maungaturoto ID Number: 46707 43 children | Downgraded to a provisional licence on 14/05/2018 until 13/01/2019 due to non-compliance | There is no ERO report for this service |
| Karamea Kindergarten, Karamea ID Number: 45942 20 children | Licence suspended by the ministry on 31/01/2018 until 23/07/2018 | Yet the service was good according to ERO’s last report on 19/12/2014 |
| Kids at Home Hamilton 10, Hamilton ID Number: 46397 80 children | Downgraded to a provisional licence on 11/06/2018 until 30/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 13/06/2017 |
| Kids at Home Hamilton 8, Hamilton ID Number: 46189 80 children | Downgraded to a provisional licence on 11/06/2018 until 20/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 13/06/2017 |
| Kids Count – Pukekohe, Auckland ID Number: 47257 100 children | Downgraded to a provisional licence on 27/09/2018 until 2/12/2018 Complaints made included allegations of poor food hygiene and handling, inadequate staff appraisal system, child assessment and curriculum. The ministry found breaches in areas of: Management, child health and safety, premises and facilities, and curriculum. | There is no ERO report for this service |
| Kids Count – Weymouth, Auckland ID Number: 45920 50 children | Downgraded to a provisional licence on 13/03/2018 until 8/04/2018 under regulation 15(1)(c) a serious complaint | Yet the service was good according to ERO’s last report on 01/03/2017 |
| Kids on Nineteen Early Learning Centre, Tauranga ID Number: 40207 42 children | Downgraded to a provisional licence on 4/07/2018 due to non-compliance | On 26/06/2018 ERO reported a number of licence breaches mostly relating to inadequate documentation, not securing heavy furniture, human resource management practices and self-review processes. |
| Kidz Paradise, Christchurch ID Number: 45323 40 children | Downgraded to a provisional licence on 6/09/2018 due to non-compliance | On 10/09/2015 ERO reported breaches in not providing information to parents about spending of ministry funding, not making sure all educators held a current first aid certificate prior to starting work, and lack of documentation of coordinator contact with educators, children and parents |
| Kinderen (A) Daycare Centre, New Plymouth ID Number: 50504 21 children | Downgraded to a provisional licence on 5/10/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 13/06/2016 |
| Kinderen (B) Daycare Centre, New Plymouth ID Number: 50503 28 children | Downgraded to a provisional licence on 5/10/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 13/06/2016 |
| Korukidz Education & Care, Tauranga ID Number: 40288 30 children | Downgraded to a provisional licence on 18/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 16/12/2013 when the service was named ‘Little Learners’ |
| Learning Adventures, Katikati ID Number: 46053 48 children | Downgraded to a provisional licence on 29/08/2018 due to non-compliance | On 16/05/2018 ERO reported multiple serious breaches including with staff appraisals, not following policy on administration of medicine to children, restricting children’s access to an insufficient range of equipment and resources, and lack of appropriate nappy changing facilities |
| Learning Adventures, Otorohanga ID Number: 30024 39 children | Downgraded to a provisional licence on 6/08/2018 due to non-compliance | On 18/06/2018 ERO reported major breaches including: not providing a stimulating environment for children and not understanding children’s learning and development. |
| Lepperton Playcentre, Lepperton ID Number: 50015 30 children | Licence suspended by the ministry on 4/04/2018 until 15/08/2018 | Yet the service was good according to ERO’s last report on 13/02/2017 |
| Little Kiwi’s at Home Ltd, Hamilton ID Number: 46970 80 children | Ministry closed and cancelled the service’s licence on 6/4/2018 due to non-compliance | There is no ERO report for this service |
| Little Monkeys Preschool, Palmerston North ID Number: 46051 32 children | Downgraded to a provisional licence on 15/03/2018 until 30/03/2018 while ministry investigated a complaint alleging a 20-month-old child fell from an adult chair in Nov 2017 at the centre and parents were not called or told. Toddler died in hospital. Ministry identified hazards to children and that hazards did not appear to be managed or mitigated, and it asked the service to review the use of the adult table and chairs, and undertake a review of what active supervision of children by adults of children looks like. | Yet the service was good according to ERO’s last report on 23/08/2017 and it did not pick up any safety, furniture, and supervision issues |
| Little Wonders Greenmeadows, Napier ID Number: 55471 40 children | Licence suspended by the ministry on 2/06/2018 until 26/06/2018 | On 20/02/2018 ERO reported just one licence breach in the centre – not ensuring all teachers complete an annual appraisal that meets teacher certification requirement. |
| Little Wonders, Havelock North ID Number: 46307 45 children | Downgraded to a provisional licence on 12/06/2018 due to multiple non-compliance in areas of children’s health and safety, curriculum premises and facilities, service management and regulation 54(2) to increase level of staffing | On 24/05/2018 ERO suggested the centre talk with the Ministry for help to develop a plan to improve due to issues related with changes undertaken by the service in 2017. But ERO reported no specific breaches. |
| Lupesina Aoga Amata Preschool, Auckland ID Number: 45515 50 children | Licence suspended by the ministry on 15/10/2018 until 30/10/2018 | On 21/07/2017 ERO reported “significant areas of non-compliance” related to financial records and practices particularly the use of equity funding, inadequate provision for the health and safety of children and adults at the centre, lack of risk analysis for excursions and hazards, problems with employment and child protection policies and procedures. ERO recommended that the Ministry reassess its licence. |
| Magic Sparks Milson Ltd Palmerston North ID Number: 40237 50 children | Downgraded to a provisional licence on 8/08/2018 until 18/08/2018. Complaint made in August 2018 alleged management did not respond to a complaint that a teacher rough-handled a child, parents were not alerted and the accused teacher was not stood down pending investigation. | Yet the service was good according to ERO’s last report on 8/12/2017 |
| Matariki Rudolf Steiner Kindergarten, Palmerston ID Number: 52524 20 children | Downgraded to a provisional licence on 31/01/2018 until 30/09/2018 due to non-compliance | On 20/10/2017 ERO reported the curriculum was not informed by assessment of children’s learning and an ongoing process of self-review was needed. |
| Mini Miracles Educare Claudelands, Hamilton ID Number: 30102 35 children | Downgraded to a provisional licence on 28/11/2018 due to non-compliance | On 06/09/2018 ERO reported licence breaches: the outdoor environment was not safe for children, there was not a stimulating environment for children’s learning, and children’s cultural identities were not supported. |
| Mini Miracles Educare Ltd, Te Awamutu ID Number: 46015 47 children | Downgraded to a provisional licence on 12/03/2018 due to non-compliance | On 24/01/2018 ERO reported breaches in relation to the curriculum for children, self-review, and staff appraisals |
| Moko Club Ngāruawāhia, Ngaruawahia ID Number: 46927 40 children | Downgraded to a provisional licence on 12/03/2018 due to non-compliance | On 12/01/2018 ERO did not report breaches but mentioned the service needed to strengthen the curriculum provided and implement a better staff appraisal system |
| Moko Club, Huntly ID Number: 46480 35 children | Downgraded to a provisional licence on 12/03/2018 due to non-compliance | On 12/1/2018 ERO reported breaches including not implementing the national curriculum Te Whariki, gates not always closed, fire exits not kept open, and children not always supervised |
| Montessori @ Rimu, Hamilton ID Number: 30079 26 children | Downgraded to a provisional licence on 19/02/2018 until 31/08/2018 due to non-compliance | On 8/12/2017 ERO reported non-compliance in areas of teacher appraisal, policy development and review, and health and safety |
| Montessori Little Hands, Te Awamutu ID Number: 46543 35 children | Downgraded to a provisional licence on 27/06/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 07/09/2016 |
| Montessori Milestones Preschool, Tauranga ID Number: 30092 20 children | Downgraded to a provisional licence on 15/10/2018 due to non-compliance | On 29/06/2018 ERO reported breaches with the service’s monitoring of sleeping children, records of hazard checking, regular emergency drills, provision of emergency supply and adequate teacher appraisals. |
| Mother’s Nest T/A Nannies Plus 2, Wellington ID Number: 60074 80 children | Licence suspended by the ministry on 1/01/2018 until 22/06/2018 | Yet the service was good according to ERO’s last report on 12/08/2016 |
| Murupara Educare Centre, Murupara ID Number: 45448 35 children | Downgraded to a provisional licence on 2/07/2018 due to non-compliance | On 16/07/2018 ERO reported “significant areas of non-compliance” in multiple areas including no process of self-review, lack of suitable human resource practices, not consistently providing enough equipment and materials for children, adults not always engaging in positive interactions with children, and a lack of curriculum that supported children’s learning. ERO recommended that the Ministry reassess its licence. |
| Naenae Aoga Amata, Lower Hutt ID Number: 60312 26 children | Ministry cancelled the service’s licence on 20/10/2018 due to non-compliance | On 09/03/2017 ERO reported breaches in areas of meeting requirements of the Vulnerable Children Act, teacher appraisal, review and evaluation, hazard identification and documentation for taking children on excursions |
| New Shoots Children’s Centre – Sandhurst, Tauranga ID Number: 47039 75 children | Downgraded to a provisional licence on 17/07/2018 to 23/09/2018 due to non-compliance in the areas of children’s health and safety and service management | Yet the service was “very well placed” according to ERO’s last report on 20/06/2018 |
| New Shoots Children’s Centre, Tauranga ID Number: 46364 124 children | Downgraded to a provisional licence on 18/07/2018 until 26/09/2018 due to non-compliance in the areas of premises and facilities, children’s health and safety and service management | Yet the service was “very well placed” according to ERO’s last report on 21/08/2015 |
| Ngā Oho Mata Kamo Kamo Te Kōhanga Reo o Korongata, Bridge Pa ID Number: 55182 27 children | Downgraded to a provisional licence on 6/08/2018 due to non-compliance | On 21/05/2018 ERO reported breaches in the areas of internal evaluation, personnel employment management, emergency drill practices, and presence of adults who are first aid qualified |
| Nor Western Cook Islands Early Childhood, Auckland ID Number: 25048 30 children | Licence suspended by the ministry on 3/07/2018 until 10/08/2018 | On 28/06/2018 ERO reported “significant areas of non-compliance” and recommended the Ministry of Education reassess the service’s licence |
| Nurtured at Home Wellington 1, Wellington ID Number: 45157 50 children | Downgraded to a provisional licence on 23/01/2018 until 29/05/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 12/08/2016 when the service’s name was ‘Nannies Plus’. |
| Ohai Playcentre, Ohai ID Number: 90014 25 children | Downgraded to a provisional licence on 19/01/2018 until 16/12/2018 due to non-compliance | On 3/05/2017 ERO reported breaches in areas of a system of regular parent educator appraisal. planning and curriculum, learning experiences for children, safety and condition of premises and materials, management of hazards in the environment and risk assessment for excursions, and documentation of process of review and evaluation |
| Olive Tree Education and Care, Tauranga ID Number: 40313 70 children | Downgraded to a provisional licence on 18/10/2018 until 13/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 29/07/2016 |
| Onepoto Awhina Educare Centre, Auckland ID Number: 20124 37 children | Downgraded to a provisional licence on 22/01/2018 due to non-compliance | On 20/04/2017 ERO reported what it described as “significant areas of non-compliance”. ERO recommended the Ministry of Education reassess the service’s licence |
| Opotiki Community Childcare Centre, Opotiki ID Number: 40069 70 children | Downgraded to a provisional licence on 21/09/2018 due to non-compliance | On 6/09/2018 ERO reported a number of hazards and that appropriate safety checks for contractors working on site were not being done and there was a lack of view of children in the sleep room |
| Ōtātara Children’s Centre, Napier ID Number: 55050 61 children | Downgraded to a provisional licence on 6/08/2018 until 19/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 9/03/2017 |
| Papatoetoe North Kindergarten, Auckland ID Number: 5062 40 children | Downgraded to a provisional licence on 12/03/2018 until 7/05/2018 due to non-compliance | On 26/11/2014 ERO reported the service was ‘well placed’. It also reported the service was ‘well placed’ in its next confirmed report on 21/06/2018 with no mention of previous or current licence breaches |
| Pasifika Early Learning Papakura, Auckland ID Number: 47073 30 children | Licence suspended by the ministry on 26/09/2018 until 8/10/2018 | There is no ERO report for this service |
| PAUA – Northland, Tuatahi Auckland ID Number: 46335 80 children | Licence suspended by the ministry on 19/09/2018 until 8/03/2019 | Yet the service was good according to ERO’s last report on 21/06/2016 |
| Peninsula Community Creche, Wellington ID Number: 60269 25 children | Downgraded to a provisional licence on 6/07/2018 until 9/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 23/09/2015 |
| Pohutukawa Kids 1 – Quality, Gisborne ID Number: 30300 80 children | Downgraded to a provisional licence on 22/11/2018 due to non-compliance | On 18/05/2018 ERO reported breaches in management, health and safety, curriculum and meeting its obligation under the Vulnerable Children Act and the Health and Safety at Work Act. |
| Pohutukawa Kids 2 – Standard, Gisborne ID Number: 30320 80 children | Downgraded to a provisional licence on 22/11/2018 due to non-compliance | On 17/05/2018 ERO reported breaches in management, health and safety, curriculum and meeting obligation under the Vulnerable Children Act and the Health and Safety at Work Act. |
| PORSE Albany S1, Auckland ID Number: 55470 80 children | Downgraded to a provisional licence on 12/01/2018 until 18/10/2018 due to multiple breaches in curriculum, children’s health and safety, premises and facilities and regulation 44(1) ensuing that adults caring for children are supervised by a person responsible. | Yet the service was good according to ERO’s last report on 28/05/2015 |
| PORSE Grey Lynn S1, Havelock North ID Number: 55400 80 children | Licence suspended by the ministry on 6/06/2018 until 5/12/2018 | Yet the service was good according to ERO’s last report on 28/05/2015 |
| PORSE Havelock North/Hastings S1, Havelock North ID Number: 55322 80 children | Licence suspended by the ministry on 6/06/2018 until 6/12/2018 | Yet the service was good according to ERO’s last report on 24/04/2015 |
| PORSE Howick Q1, ID Number: 30215 80 children | Licence suspended by the ministry on 6/06/2018 until 5/12/2018 | Yet the service was good according to ERO’s last report on 26/05/2015 |
| PORSE Howick S1, Auckland ID Number: 30267 80 children | Licence suspended by the ministry on 6/06/2018 until 5/12/2018 | Yet the service was good according to ERO’s last report on 27/05/2015 |
| PORSE Kapiti S1, Paraparamu ID Number: 45224 80 children | Licence suspended by the ministry on 8/06/2018 until 9/12/2018 | Yet the service was good according to ERO’s last report on 07/05/2015 |
| PORSE Kapiti Wellington Q3, ID Number: 30251 80 children | Downgraded to a provisional licence on 9/02/2018 until 29/08/2018 due to multiple breaches in curriculum, children’s health and safety, regulation 44(1) ensuing adults caring for children are supervised by a person responsible, etc. | Yet the service was good according to ERO’s last report on 07/05/2015 |
| PORSE Mt Maunganui. Tauranga ID Number: 55465 80 children | Licence suspended by the ministry on 8/04/2018 until 3/10/2018 | Yet the service was good according to ERO’s last report on 14/02/2011 |
| PORSE Nelson/Marlborough/West Coast S1, Blenheim ID Number: 55499 80 children | Licence suspended by the ministry on 2/04/2018 until 2/10/2018 | There is no ERO report for this service |
| PORSE Palmerston North S1, Palmerston North ID Number: 55463 80 children | Licence suspended by the ministry on 3/04/2018 until 19/09/2018 | Yet the service was good according to ERO’s last report on 19/11/2014 |
| PORSE Pukekohe Q1, Pukekohe ID Number: 45882 80 children | Downgraded to a provisional licence on 12/01/2018 until 30/08/2018 due to non-compliance with regulation 44(1) ensuing adults caring for children are supervised by a person responsible. | Yet the service was good according to ERO’s last report on 09/03/2015 |
| PORSE Pukekohe S1, Pukekohe ID Number: 55502 80 children | Licence suspended by the ministry on 4/06/2018 until 3/12/2018 | Yet the service was good according to ERO’s last report on 09/03/2015 |
| PORSE Upper Hutt S1, ID Number: 30265 80 children | Licence suspended by the ministry on 1/06/2018 until 2/12/2018 | Yet the service was good according to ERO’s last report on 8/05/2015 |
| PORSE Waikato S2, Hamilton ID Number: 30190 80 children | Licence suspended by the ministry on 2/04/2018 until 1/10/2018 | Yet the service was good according to ERO’s last report on 2/11/2017 |
| Puffing Billy Daycare Centre, Auckland ID Number: 25050 60 children | Downgraded to a provisional licence on 12/04/2018 until 12/07/2018 due to non-compliance | On 12/10/2017 ERO reported breaches in curriculum and management of hazards placing children’s safety at risk. |
| Pukehina EduCare, Pukehina ID Number: 45418 22 children | Downgraded to a provisional licence on 14/06/2018 until 24/07/2018 due to non-compliance Licence suspended by the ministry on 25/07/2018 until 10/01/2019 | Yet the service was good according to ERO’s last report on 04/06/2015 |
| Pulotu Aoga Amata, Auckland ID Number: 10097 30 children | Licence suspended by the ministry on 29/03/2018 until 23/01/2019 | On 26/07/2016 ERO reported licence breaches in some areas of curriculum and management |
| Ranginui Te Whare Akoranga Reo, Kaitaia ID Number: 10036 30 children | Licence withdrawn and service closed by the ministry on 12/2/2018 due to non-compliance | On 14/4/2017 ERO reported non-compliance in areas of staff appraisals and induction, annual financial planning and curriculum development |
| Rerewhakaaitu Playcentre, Rotorua ID Number: 40085 30 children | Downgraded to a provisional licence on 12/10/2018 due to non-compliance | On 13/08/2018 ERO reported the service was “well placed” despite finding that it did not have an adequate child protection policy and did not document when adults and children left the centre during sessions. |
| Sealey Street Childcare, Thames ID Number: 45956 30 children | Licence suspended by the ministry on 23/07/2018 until 26/08/2018 Ministry cancelled the service’s licence on 27/8/2018 Prior to this other complaints are believed to have been made to the Ministry. In August 2018 it took action after My ECE forwarded complaints to it on behalf of complainants. Complaints included allegations of seclusion, withholding food, forced sleep, rough handling, verbal bullying of children. | Yet the service was good according to ERO’s last report on 17/02/2016 |
| Shining Star Educare, Auckland ID Number: 46512 33 children | Licence suspended by the ministry on 26/09/2018 until 7/11/2018 | On 08/05/2017 ERO reported breaches in the area of staff appraisals, not maintaining police vetting of all staff, and policy not reflecting the requirements of the Vulnerable Children Act |
| Stratford Community Childcare Centre, Stratford ID Number: 50500 48 children | Downgraded to a provisional licence on 19/10/2018 until 11/11/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 14/03/2017 |
| Super Kids Learning Centre, Auckland ID Number: 46408 39 children | Downgraded to a provisional licence on 5/03/2018 until 13/08/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 23/06/2016 |
| Taulapapa Leata Su’a Aoga Amata, Auckland ID Number: 10062 50 children | Downgraded to a provisional licence on 25/03/2018 until 23/07/2018 due to non-compliance | On 19/09/2016 ERO reported licence breaches in some areas of curriculum and governance and management |
| Te Ataakura Homebased Childcare Service, Patea ID Number: 46464 30 children | Ministry closed and cancelled the service’s licence on 23/7/2018 due to non-compliance | On 18/04/2017 ERO reported breaches in the area of staff/ educator appraisals, professional development support, health and safety systems, documentation of home-visits, and lack of review and evaluation. ERO recommended the Ministry reassess the service’s licence. |
| Te Kōhanga Reo o Taihoa, Wairoa ID Number: 55115 30 children | Downgraded to a provisional licence on 5/12/2018 due to non-compliance | On 18/06/2018 ERO reported one licence breach – the centre needed to ensure the curriculum supported children to have appropriate relationships with other children and adults |
| Te Kōhanga Reo o Te Kapua o te Rangi, Pahiatua ID Number: 55098 20 children | Downgraded to a provisional licence on 16/08/2018 -due to non-compliance | On 25/09/2015 ERO reported one licence breach – that the kohanga did not implement a regular staff appraisal system |
| Te Mata Kids, Havelock North ID Number: 45878 50 children | Licence suspended by the ministry on 27/01/2018 until 28/01/2018 | Yet the service was good according to ERO’s last report on 14/12/2015 when the service’s name was “Little Guppies Private Kindergarten” |
| Te Puawaitanga o Ngati Ruanui ECE, Hawera ID Number: 45160 40 children | Downgraded to a provisional licence on 2/02/2018 until 4/10/2018 due to non-compliance | On 24/10/2017 ERO reported “significant areas of non-compliance” related to curriculum, self-review, not demonstrating an understanding of children’s learning needs, and recording of emergency drills. It noted that the service had a large number of staffing changes within a 6-month period. ERO recommended that the Ministry reassess its licence. |
| Te Rito, Te Kāinga Reo Cable Bay, Kaitaia ID Number: 46855 30 children | Downgraded to a provisional licence on 1/10/2018 until 6/12/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 28/05/2018 |
| Te Whare Aroha O Nga Mokopuna Early Childhood Centre, Hastings ID Number: 55036 70 children | Downgraded to a provisional licence on 27/06/2018 until 6/09/2018 and on 12/11/2018 due to non-compliance Licence suspended by the ministry on 13/10/2018 until 11/11/2018 | Yet the service was good according to ERO’s last report on 05/11/2015 |
| The Blue Cottage, Papamoa ID Number: 47260 80 children | Downgraded to a provisional licence on 7/08/2018 until 17/10/2018 due to non-compliance in the areas of curriculum, children’s health and safety and also regulation 56(1) ensuring that a person who has ill-treated or committed a crime against children is excluded | There is no ERO report for this service |
| The Nurtury, Christchurch ID Number: 45380 78 children | Downgraded to a provisional licence on 2/10/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 05/04/2016 |
| The Rainbow Corner Early Learning Centre Takanini, Auckland ID Number: 47049 50 children | Downgraded to a provisional licence on 25/01/2018 until 17/10/2018 due to non-compliance | There is no ERO report for this service |
| The Ridge Childcare, Kerikeri ID Number: 45727 70 children | Downgraded to a provisional licence on 26/02/2018 until 29/08/2018 due to non-compliance | On 10/03/2017 ERO reported breaches, namely a lack of a strategic plan, regular staff appraisal, and suitable staff selection and appointment procedures |
| The Treehouse Children’s Creche, Auckland ID Number: 25399 41 children | Downgraded to a provisional licence on 19/06/2018 until 16/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 25/03/2015 |
| TnT Kidscare, Hamilton ID Number: 46532 15 children | Downgraded to a provisional licence on 3/08/2018 due to non-compliance | On 28/08/2018 ERO reported breaches in areas of room temperature (should not be below 16 degrees Celsius), lack of space between children’s beds for air flow, heavy items that could fall were not secured, children able to open/go through gates to unlicensed areas, and curriculum not planned and evaluated. The Health and Safety at Work Act was not met. ERO recommended the ministry reassess the service’s licence |
| Topkids Lytton, Gisborne ID Number: 45435 120 children | Downgraded to a provisional licence on 25/09/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 23/03/2016 |
| Topkids Pukuatua, Rotorua ID Number: 40320 112 children | Downgraded to a provisional licence on 16/11/2018 until 3/12/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 5/10/2017 |
| The Wishing Tree Early Learning Centre, Hamilton ID Number: 47085 110 children | Downgraded to a provisional licence on 18/07/2018 due to non-compliance | There is no ERO report for this service |
| Wainui Playcentre Wainui, Gisborne ID Number: 55023 25 children | Downgraded to a provisional licence on 6/07/2018 due to non-compliance | On 29/1/2018 ERO reported breaches in daily checking hazards to children, appropriate curriculum, updating police vetting requirements, recording emergency drills, and implementation of excursion plans |
| Wairākei Playcentre, Taupo ID Number: 30078 30 children | Licence suspended by the ministry on 10/09/2018 | Yet the service was good according to ERO’s last report on 4/06/2015 |
| West Harbour Playcentre, Auckland ID Number: 22015 30 children | Licence suspended by the ministry on 13/04/2018 until 29/07/2018 | Yet the service was good according to ERO’s report on 30/04/2015 and its next report on 31/01/2019 |
| Whitby Educare, Porirua ID Number: 60085 72 children | Downgraded to a provisional licence on 24/04/2018 due to non-compliance | On 12/02/2018 ERO found “significant areas of non-compliance” including an inadequate curriculum for children, not implementing requirements under the Vulnerable Children Act, inadequate staff appraisals to support staff in their roles, lack of emergency drills or documentation of, and restricting children’s access to free-flow of play between indoor and outdoor spaces. ERO recommended the Ministry reassess the service’s licence. |
| XL Preschool, Papakura ID Number: 25239 35 children | Downgraded to a provisional licence on 19/07/2018 due to non-compliance | Yet the service was good according to ERO’s last report on 11/11/2016 |
| YMCA Early Childhood Centre, Napier ID Number: 55309 50 children | Downgraded to a provisional licence on 15/06/2018 until 5/08/2018 due to non-compliance | On 24/05/2018 ERO reported breaches in the centre’s lack of provision for safe spaces for infants and children not walking, not managing hazards to children, documentation and regular review of documentation, and lack of an annual plan showing specific tasks undertaken each year |
| Zero 2 Five Homebased Care, Normanby ID Number: 46647 80 children | Licence suspended by the ministry on 04/06/2018 until 04/12/2018 Ministry then cancelled the licence | On 06/04/218 ERO reported “significant areas of non-compliance” including ineffective health and safety systems, inadequate processes to improve outcomes for children, and professional development needed for the programme coordinator. ERO recommended the ministry reassess the service’s licence. |
| Zero2five Homebased Care & ECE, Stillwater Auckland ID Number: 45820 80 children | Licence suspended by the ministry on 4/06/2018. Ministry then cancelled the licence | On 13/03/2017 ERO reported “significant areas of non-compliance” relating to not demonstrating an understanding of children’s learning and development, not keeping appropriate records, no supervision plan to ensure children’s health and safety, and curriculum not informed by assessment and planning. ERO recommended that the Ministry reassess the service’s licence. |
| Zero2Hero2Q, Whangarei ID Number: 46663 50 children | Licence suspended by the ministry on 10/12/2018 | Yet the service was good according to ERO’s last report on 17/02/2017 when the name of the service was ‘Bush Buddies’. |
