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Making a Complaint, the Complaints Process, Steps and Your Rights
Licensed early childhood services must meet minimum legal standards and are expected to exceed these and operate transparently. Complaints are an essential part of keeping…
When Parents Want to Bargain Over Childcare Fees
Parents negotiating fees can put pressure on your pricing policies. Learn how to hold the line on fairness and why a carefully chosen discounted spot…
Managing Staff Drug and Alcohol Impairment
Ensuring that staff are not impaired by drugs or alcohol is a fundamental responsibility for every ECE service. Staff whose behaviour or ability to function…
ECE Policies: What’s Required, What’s Optional, and What’s Just Paperwork
Learn the difference between the documentation ECE services are required to have and the policies they often write unnecessarily. Service leaders will benefit from understanding…
Staffing Rosters: Balancing Safety and Compliance at Opening and Closing
Staffing Rosters at opening and closing can make or break the safety and compliance of an early childhood service. Many leaders are unsure what the…
Trauma Policy: Procedures for Responding to Critical Incidents and Trauma in ECE Services
Every early childhood service needs a clear Trauma Policy to protect children, families, and staff when the unexpected occurs. Traumatic incidents can happen and having…
